Cancellation Policy

Cancellation Requests

At ToolGorilla.com, we strive to ensure customer satisfaction with every purchase. If you need to cancel your order, please review our cancellation policy below:

Before Shipping:

• Orders can be canceled free of charge if they have not yet been shipped. To cancel an order before it has shipped, please contact our customer service team as soon as possible.

After Shipping:

• If your order has already been shipped, we are unable to cancel it. However, you may return the item in accordance with our Return Policy.

Custom or Special Orders:

• Custom or special orders cannot be canceled once production has begun. Please ensure all details are correct before placing an order.

Cancellation Process:

1. Contact our customer service team through the contact information provided on our Contact Page.
2. Provide your order number and reason for cancellation.
3. Our team will review your request and confirm the cancellation status.

Refunds:

• If your cancellation request is approved, a refund will be processed to your original payment method within 5-7 business days.

Contact Us: For any questions or concerns regarding your order or our cancellation policy, please reach out to our customer service team through our Contact Page.