Refund Policy

Effective Date: 7/19/2024

Thank you for purchasing our products at ToolGorilla.com. We strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied, we’re here to help.

Refund Policy

Eligibility for a Refund:

• To be eligible for a refund, you must return the product within 30 calendar days of your purchase.
• The product must be in the same condition that you received it and undamaged in any way.

Return Process:

1. Initiate a Return: Please visit our Contact Us page to start the return process. Provide your order number and details about the product you wish to return.
2. Package the Product: Securely pack the item in its original packaging and include all accessories, manuals, and any other components that came with it.
3. Shipping: Ship the product to the address provided by our customer support team. We recommend using a trackable shipping method.

Inspection and Refund:

• After we receive your item, our team of professionals will inspect it to ensure it meets the eligibility criteria.
• If your return is approved, we will process your refund. The money will be refunded to the original payment method you used during the purchase.
• For credit card payments, it may take 5 to 10 business days for the refund to appear on your credit card statement.

Non-Eligible Returns:

• If the product is damaged in any way, or if you initiate the return after 30 calendar days have passed, you will not be eligible for a refund.
• If your return is not approved based on our inspection, we will notify you with the reason for the rejection.

Need Help?

If anything is unclear or if you have more questions, feel free to contact our customer support team via our Contact Us page. We are here to assist you and ensure your satisfaction with our products and services.